What is Naturals by Mila?
We provide luxury, artisan-crafted hair and face care products formulated with botanical and organic ingredients. Every product is handcrafted in small batches to ensure high quality and potency.
Are your products vegan and cruelty-free?
Yes. All formulations are 100% vegan and we never test on animals.
Where are you located?
Our studio is located in Holland, Michigan, where all products are formulated, crafted, and shipped.
What key ingredients do you use?
We prioritize high-quality botanicals, including kokum butter, shea butter, and calendula. Our products are free from synthetic fragrances, parabens, and harsh sulfates.
Are these products suitable for sensitive skin?
Yes, our luxury face line is designed with gentle, natural ingredients. However, we always recommend a patch test before full use.
How should I store my botanical products?
Store items in a cool, dry place away from direct sunlight to preserve the integrity of the natural oils and extracts.
Do you use plastic packaging?
We are currently in the process of transitioning to a fully plastic-free experience. While some packaging still utilizes plastic, we are actively moving toward glass and other recyclable, all-natural alternatives.
Is there a transition period for natural hair care?
Some users may experience a brief adjustment period as hair clears away synthetic buildup. This typically resolves within a week or two, leaving hair healthier and more vibrant.
How long will it take to receive my order?
Orders are typically processed within 2–3 business days. For the 48 continental states, standard delivery usually takes 3–5 business days once shipped. Please note that deliveries to Alaska and Hawaii typically take a bit longer to arrive.
What is your return policy?
Due to the nature of personal care products, we cannot accept returns. If your order arrives damaged, please contact us within 48 hours so we can assist you.